Professional Development
ACCESSforALL’s professional development courses offer the opportunity to equip your team with the knowledge and skills necessary to provide welcoming and inclusive guest experiences. Through on-site workshops, virtual webinars, and facilitated conversations, our team will provide tips, tools, and best practices for providing accessible guest services for audiences of any ability or background.
AfA’s professional development courses provide foundational insights into the guest experience, and how by working to meet the needs of disabled visitors, we can provide more welcoming and engaging services to every patron.
“ACCESSforALL’s professional development course made me realize how the language we use can easily exclude others, and how simple changes can make a world of difference in fostering relationships with our guests.”
- Workshop Participant
Disability Awareness: Demystifying Disabilities and Addressing Ableism
ACCESSforALL’s Disability Awareness workshops provide participants with an introductory understanding of disabilities, demystifying what it means to be accessible, and offering insight on disability etiquette best practices.
Participants will learn introductory disability terminology, the concepts behind ableism and disability discrimination, and how to begin addressing the needs of guests with disabilities.
These workshops are recommended for all employees and business stakeholders, regardless of position.
Inclusive Communications: Accessible Strategies to Encourage Engagement
ACCESSforALL’s Inclusive Communications workshops provide participants with best practices and guidelines for developing accessible digital content, and creating communications for neurodiverse audiences.
Participants will learn the best practices for developing copy, designing marketing materials, and creating digital content in a manner that increases accessibility and encourages engagement.
These workshops are recommended for communications and marketing teams, managers, team leads, and business owners.
Inclusive Visitor Services: Crafting Accessible and Accommodating Guest Experiences
ACCESSforALL’s Inclusive Visitor Services workshops outline simple accommodations businesses can provide to improve accessibility throughout the guest experience.
Participants will learn how to create welcoming environments that are solution-oriented, and adaptable to the available resources and limitations of an organization, ensuring equitable guest experiences no matter your budget or capacity.
These workshops are recommended for public-facing employees, managers, team leads, and business owners.
Did you know?
79% of businesses report that accessibility initiatives improved their brand reputation. 70% reported an increase in customer acquisition, and 68% reported an improvement in customer retention.
Level Access, 2023.